Refund Policy

1. Refund Eligibility

Quantum Workflow Labs offers refunds under the following conditions:

Full Refund (100%)

• You cancel within 24 hours of payment AND before we begin work
• We fail to deliver the automation within 7 business days of payment (without valid reason such as client unresponsiveness)
• The delivered automation doesn't perform the core function described in the audit call
• We determine the automation isn't technically feasible BEFORE starting work (full refund issued within 48 hours)

Partial Refund (50%)

• Automation is delivered but has significant bugs that aren't resolved within the 2-week support period
• Scope was significantly misunderstood (our fault) and rebuild isn't feasible

No Refund

• You change your mind after work has begun
• You request scope changes mid-project
• Third-party tool limitations prevent functionality (discovered after build starts)
• You don't respond to clarification questions within 48 hours, causing delays
• Automation works as designed but doesn't meet your unstated expectations

2. Refund Request Process

To request a refund:

1. Email hello@quantumworkflowlabs.com with "Refund Request" in subject line
2. Include:
   • Order/payment confirmation number
   • Detailed explanation of why you're requesting a refund
   • Screenshots/evidence of issues (if applicable)
3. We'll respond within 2 business days with a decision
4. Approved refunds are processed within 5-7 business days to original payment method

3. Dispute Resolution

If you disagree with our refund decision:

1. Request a review by emailing "Refund Dispute" to hello@quantumworkflowlabs.com
2. We'll schedule a call to discuss
3. If unresolved, disputes follow the process outlined in our Terms of Service

4. Chargebacks

If you initiate a credit card chargeback without first contacting us:

• We'll provide evidence to the payment processor (Stripe) showing services were delivered
• Future services may be denied
• We encourage resolving disputes directly before filing chargebacks

5. Subscription/Recurring Services

This policy applies to our one-time $397 workflow automation service. If we offer subscription services in the future, separate terms will apply.

6. Contact

Refund questions? Contact: